Terms and Conditions

Last Updated: 21/3/2025

Welcome to Print Direct Mail Ltd. By using our website (www.printdirectmail.co.uk) and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Definitions

• "Company," "we," "us," or "our" refers to Print Direct Mail Ltd.
• "Customer," "you," or "your" refers to any individual or business purchasing or using our services.
• "Services" refers to our printing, direct mail, and related services.

2. Services

2.1 We provide print and direct mail marketing services, including but not limited to design, printing, targeting, mailing, and data handling.

2.2 All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

2.3 Any artwork, design, or materials provided by you must meet our print specifications and comply with UK laws and advertising standards.

3. Orders & Payment

3.1 Quotations – All quotes are valid for 30 days unless stated otherwise. Prices may vary based on material costs, postage rates, or additional requests.

3.2 Payment Terms – Payment must be made before production begins, unless otherwise agreed. Late payments may result in order delays.

3.3 Cancellations & Refunds – Once an order has been approved and sent for production, cancellations are not possible, and refunds will not be issued.

4. Delivery & Turnaround

4.1 We will make reasonable efforts to meet agreed delivery times. However, delays due to third-party couriers, suppliers, or unforeseen circumstances are not our responsibility.

4.2 Risk of loss or damage to printed materials passes to you upon delivery.

5. Customer Responsibilities

5.1 You must provide accurate information, including delivery details, artwork, and data files.

5.2 You confirm that any materials supplied do not infringe on copyrights, trademarks, or intellectual property rights.

5.3 You are responsible for obtaining GDPR-compliant data for mailing campaigns. We will not be liable for any legal issues arising from improper use of data.

6. Intellectual Property

6.1 Any designs, templates, or materials created by us remain our intellectual property unless otherwise agreed.

6.2 If you provide artwork, you grant us a non-exclusive right to use it for the purpose of fulfilling your order.

7. Liability & Indemnity

7.1 We are not liable for indirect or consequential damages, including loss of business or revenue, resulting from delays or errors in print and mailing.

7.2 You agree to indemnify us against claims, damages, or legal costs arising from the content of your printed materials.

8. Data Protection & Privacy

8.1 We comply with the UK GDPR and Data Protection Act 2018 when handling customer data.

8.2 Any personal data provided for mailing campaigns will be handled securely and only used for the intended purpose.

8.3 Full details on how we handle personal data can be found in our Privacy Policy.

9. Amendments & Termination

9.1 We may update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

9.2 We reserve the right to terminate or suspend service if you breach these terms.

10. Governing Law & Jurisdiction

10.1 These Terms and Conditions are governed by the laws of England and Wales.

10.2 Any disputes will be subject to the exclusive jurisdiction of the UK courts.